Refund policy

Returns & Refund Policy

We want you to be happy with your purchase from Make Unique Gifts. Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty, incorrect or not as described so that we can put things right.

Non-personalised items

For most non-personalised items purchased online, you have the right to cancel your order within 14 days of receiving your goods. After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Items should be returned in their original condition where reasonably possible. You may be responsible for the cost of returning an unwanted item unless the item is faulty, damaged, incorrect or not as described.

Please contact us at makeuniquegifts2020@gmail.com before returning an item so that we can provide return instructions.

Personalised and custom-made items

Items that have been personalised, customised or made specifically to your requirements cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your statutory rights. If a personalised or custom-made item is faulty, damaged, not as described, or we have made an error with the personalisation, please contact us and we will work with you to put things right.

Please check all names, dates, spellings, photographs and other information supplied for personalisation carefully before submitting your order. We cannot normally be responsible for errors in information supplied by the customer.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty, incorrect or not as described.

Where appropriate, we may ask you to provide photographs of the item and packaging so that we can investigate the problem.

Your statutory rights are not affected by this policy.

Refunds

Once an agreed return has been received and checked, we will let you know when your refund has been processed.

Approved refunds will normally be made to your original payment method. The time taken for the refund to appear may depend on your bank or payment provider.

Contact

For questions about returns or refunds, please contact:

Make Unique Gifts
Email: makeuniquegifts2020@gmail.com